We have completed integrations with Slack via webhooks, Teams(don’t like the workflow), Pager Duty. We are moving to SNOW we had Fresh Desk. However, we did opt for the emails with that then Freshdesk did the internal flows. SNOW has robust APIs for the management hopefully when we go there. Up to you but we struggle sometimes with repetition and creating more than one ticket when all goes sideways. Managing that is the difficulty.