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Thread Non-Responsiveness

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  • November 23, 2009 at 6:18 pm #51361
    Daniel DeLoach

      (v5.5 Windows)

      Hi,

      I have encountered a problem I haven’t seen before (yay!) and it somewhat freaking me out, because I have tried everything I can think of and don’t know where to turn.

      For some reason, all of a sudden (apparently after a scheduled reboot of the physical server 3 days ago), threads don’t seem to respond to ‘normal’ commands.

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      • November 23, 2009 at 7:34 pm #69879
        Sam Craig
        Participant

          Version 5.5 on AIX

          We had a similiar issue with stopping threads from the GUI and had to stop and restart the whole process.

          But, nothing like the many issues you are experiencing.

          I would call support and see if they have any suggestions.

          Have you tried re-initializing all the databases?  I have read on CloverTech that some people have had to do this to their databases.

          But, you have to be careful with Recovery database.  Must be empty before this action or you will lose messages.

          McKesson Support told us to do the “Cloverleaf Cleanup Steps” and reboot.

          We did that last week and have not had any issues since cleanup/reboot.

          Later,

          Sam

        • November 23, 2009 at 8:08 pm #69880
          Daniel DeLoach

            Thanks Sam.

            I have reinitialized the db’s (before) but not in this case as they don’t appear to be having any problems. I guess I could give it a whirl but don’t think it will do anything.

          • November 23, 2009 at 9:22 pm #69881
            Daniel DeLoach

              Alas, no cigar on the hcidbinit.

            • November 24, 2009 at 3:41 pm #69882
              Daniel DeLoach

                Well, Support was stumped too…they’ve passed this on to development. I’ll let you know if I find anything out.

                Interestingly enough, from the command line “hcimcd” no longer works (for pstart/pstop, etc) but “hcicmdnt” does.

              • November 24, 2009 at 3:54 pm #69883
                Sam Craig
                Participant

                  Wow!! 😯

                  Very strange……

                  Hopefully support can get it figured out before holiday.

                  Let us know what the final verdict is from support.

                  Later,

                  Sam

                • February 25, 2010 at 9:47 pm #69884
                  Daniel DeLoach

                    Well the fine folks from development were finally able to come back with a fix of sorts for our problem. This involved them making some kind of change to the syntax in the hcicmd.pl file in the bin folder. Exactly what is not clear to me – but it works now so this is good.

                    I’ll just need to make a note and keep a copy of this “custom” hcicmd.pl file somewhere so that I know its out there and have access to the custom version if it should ever get overwritten (upgrade, etc) and this should stop working again.

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