Thread crash

[Collin Praster]

Hello I am running on 5.8 and I had two threads crash today with the same error, does anyone know what this is referencing. Thanks

 

[pti :sign:WARN/0:vmc_lab_dft_xlate:05/07/2020 14:58:06] Thread 1 ( vmc_lab_dft_xlate ) received signal EXCEPTION_ACCESS_VIOLATION:
The thread attempted to read from or write to a virtual address for which it does not have the appropriate access.
[pti :sign:WARN/0:vmc_lab_dft_xlate:05/07/2020 14:58:06] PC = 0xffffffff

Topic

[Jim Kosloskey]

Do you get an error when you run the Xlate in the Xlate testing tool especially using the same message (if you can)?

email: jim.kosloskey@jim-kosloskey.com 29+ years Cloverleaf, 59 years IT - old fart.

[Charlie Bursell]

Obvious question is why are you running such an old version of Cloverleaf?  I’m not sure it is still supported.

The error message indicates a Xlate error.  As Jim proposed, try it with hcixlttest.

Newer versions have some good tools to troubleshoot these types of problems.

[Collin Praster]

I will try finding that message and give that a try,  Thank you

[Matthew Brophy]

what are the permissions for your xlate within the file directory?

If Cloverleaf is attempting to load the xlate with the ‘hci’ account and this xlate was moved to the directory (from non-prod) via a user account, the permissions would likely be tied to the user account and not allow ‘hci’ to access it.

 

The simple fix would be to change the file permissions of the xlate to ‘777’ full read/write for everyone.

[Author]

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