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We have a DFT interface that is sending messages to NextGen and for some reason some of the messages are sent but we are not getting ACKs back for a whole day. I have a message that I show in SMAT that we sent the message on 5/9 and NextGen didn’t process the message until 5/10 in the morning and sent an ACK. I don’t understand how this is possible when I show in SMAT the message was sent. NextGen is stating its an Cloverleaf issue. Does anyone have this issue or know where I can find engine logs to prove when the message was sent from CL??
Sinai Health Systems
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