Cloverleaf technical support number has changed.

[Rob Abbott]

We have moved our Irving, TX office location and were unable to keep the old phone number.

Rob Abbott
Cloverleaf Emeritus

Topic

[Rob Abbott]

Note that if you want to change the details on the Help->Support button in the IDE, you can edit the HCIROOT/client/brand/brand.txt file.

Rob Abbott
Cloverleaf Emeritus

[Anand Raghavan]

Rob,

Do we have to bounce the hostserver ? I made the edits to brand.txt and still see the old 972 number in the GUI (Help –> Support)

Thanks,

[James Cobane]

If you updated the file on each of the clients (which is what you need to do), then you just need to close and re-open the IDE on the client.

Hope this helps.

Jim Cobane

Henry Ford Health

[Anand Raghavan]

I did exactly as listed on this forum.

I made my edits to brand.txt and did not see the change in the GUI

So, I stopped all the processes, stopped the Lock Mgr & Monitor Daemon and restarted everything.   The GUI still shows the 972 xxx xxxx number.

We are running Cloverleaf 5.6 on AIX 5.3.

I am sending a ticket to Support.

Thanks,

[Johnny Anderson]

Amand, when I go to “Read More…”, I get an old digest message dated Jan 26, 2009 with phone nbr: 1-469-420-2525 which is not new today.   👿 Help, what is happening?

[Anand Raghavan]

David Burks from Healthvision got back to me immediately.  We use the client on the Windows Platform so I had to change the brand.txt on the PC, although we run the Cloverleaf Engine on AIX 5.3.  

Thanks David for setting me straight.

Johnny, please email me and I can help you with the problem.

[Rob Abbott]

Right, that’s what this means:

Quote:

It must be edited on each client where you want the change to appear.

The file needs to be edited on the client side, not the server.

Rob Abbott
Cloverleaf Emeritus

[glen goldsmith]

Its not the 469 420 2525 anymore…….

Kinda frustrating….. because Infor’s 800 support line is not them either, some rebate thing, heh.

[Bryan Dort]

For Customer Assistance with Infor Cloverleaf Integration Suite, or any other Infor products, please contact our excellent support professionals using your Infor Xtreme Support account at http://www.inforxtreme.com” class=”bbcode_url”>http://www.inforxtreme.com or alternatively at 877.772.4111.  

Bryan Dort, PMP

Senior Technical Consultant

Infor

[Author]

Replies