Cloverleaf technical support number has changed.

[Rob Abbott]

We have moved our Irving, TX office location and were unable to keep the old phone number.

Rob Abbott
Director, Product Management - Infor Cloverleaf

Topic

[Rob Abbott]

Note that if you want to change the details on the Help->Support button in the IDE, you can edit the HCIROOT/client/brand/brand.txt file.

Rob Abbott
Director, Product Management - Infor Cloverleaf

[Anand Raghavan]

Rob,

Do we have to bounce the hostserver ? I made the edits to brand.txt and still see the old 972 number in the GUI (Help –> Support)

Thanks,

[James Cobane]

If you updated the file on each of the clients (which is what you need to do), then you just need to close and re-open the IDE on the client.

Hope this helps.

Jim Cobane

Henry Ford Health

[Anand Raghavan]

I did exactly as listed on this forum.

I made my edits to brand.txt and did not see the change in the GUI

So, I stopped all the processes, stopped the Lock Mgr & Monitor Daemon and restarted everything.   The GUI still shows the 972 xxx xxxx number.

We are running Cloverleaf 5.6 on AIX 5.3.

I am sending a ticket to Support.

Thanks,

[Johnny Anderson]

Amand, when I go to “Read More…”, I get an old digest message dated Jan 26, 2009 with phone nbr: 1-469-420-2525 which is not new today.   👿 Help, what is happening?

[Anand Raghavan]

David Burks from Healthvision got back to me immediately.  We use the client on the Windows Platform so I had to change the brand.txt on the PC, although we run the Cloverleaf Engine on AIX 5.3.  

Thanks David for setting me straight.

Johnny, please email me and I can help you with the problem.

[Rob Abbott]

Right, that’s what this means:

Quote:

It must be edited on each client where you want the change to appear.

The file needs to be edited on the client side, not the server.

Rob Abbott
Director, Product Management - Infor Cloverleaf

[glen goldsmith]

Its not the 469 420 2525 anymore…….

Kinda frustrating….. because Infor’s 800 support line is not them either, some rebate thing, heh.

[Bryan Dort]

For Customer Assistance with Infor Cloverleaf Integration Suite, or any other Infor products, please contact our excellent support professionals using your Infor Xtreme Support account at http://www.inforxtreme.com” class=”bbcode_url”>http://www.inforxtreme.com or alternatively at 877.772.4111.  

Bryan Dort, PMP

Senior Technical Consultant

Infor

[Author]

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