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Client Software – 5.5

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  • January 6, 2011 at 7:26 pm #52192
    Robert Milfajt
    Participant

      I am posting this here because my recent experience trying to get help from Lawson support has been quite disappointing.  I called the old number for Healthvision, and after a lenghty voice mail about how the new CASE system is in effect, I got a tech who forwarded me to a voicemail of my account manager.  I then looked at the MyLawson account I set up and clicking on CASE got me an error.  On this site was the phone number of my account manager, a different person, so I called that person who said she was not my account manager and gave me to her boss.  He was helpful and less than 10 minutes Brenda Walsh called me saying she was my account manager (not the other two names before), however, I was told to send email to CASE@lawson.com, which have yet to be acknowledged a couple of hours in the futre.

      My problem:  We have lost the 5.5 disks we were issued when we upgraded several years ago, and one of the interface analysts received a new workstation and we need to reload the client software.  I need to get a copy of the client software (hopefully electronically) to get the analyst back up and running.

      PLEASE HELP!

      Signed Desparate…

      Robert Milfajt
      Northwestern Medicine
      Chicago, IL

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      • January 6, 2011 at 10:54 pm #73359
        Rob Abbott
        Keymaster

          Hi Bob,

          CASE will not be functional until Monday 1/10 when it goes live (hence the error when you clicked on it from MyLawson).  

          I think your issue has been resolved – apologies for any confusion.

          Rob Abbott
          Cloverleaf Emeritus

        • January 7, 2011 at 3:14 pm #73360
          Kevin Scantlan
          Participant

            So, will we still have a phone number we can call as a “safety net” until we are assured that the lawson.com support works since we will not have a chance to check it out ahead of time?

          • January 7, 2011 at 4:50 pm #73361
            Robert Milfajt
            Participant

              Thanks to the efforts of multiple people (Brenda/Charla, et. al.) I am happy to report that we have the software and installed it on the workstation.

              Thanks you,

              Robert Milfajt
              Northwestern Medicine
              Chicago, IL

            • January 7, 2011 at 5:23 pm #73362
              Kevin Scantlan
              Participant

                I received an e-mail today from lawson.com with a support number to call after Jan. 10th.

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