Version 5.7 Server Connection Error

This topic has 4 replies, 3 voices, and was last updated 15 years, 8 months ago by Rob Abbott.

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April 1, 2009 at 2:13 pm #50761
Mauricio Garzon
Participant
Hello Cloverleafers,

Has anyone seen this problem when trying to connect to the server? Installed the client on my workstation but can’t seem to connect to the server. Verified we have opened up the ports needed…..could this be a firewall issue? Any suggestions would be helpful.

Thanks,

M
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- April 1, 2009 at 2:18 pm #67425
  Tom Rioux
  Participant
  One simple thing to try, but it may not be the solution, is to bounce the host server and see if you still run into the issue.
  
  Thanks…Tom
- April 1, 2009 at 2:22 pm #67426
  Rob Abbott
  Keymaster
  Looks like a routing issue — can you ping the server from your workstation?
  
  Rob Abbott
  Cloverleaf Emeritus
- April 1, 2009 at 2:32 pm #67427
  Mauricio Garzon
  Participant
  I can ping to the server from my workstation. So communication is there….
- April 1, 2009 at 4:01 pm #67428
  Rob Abbott
  Keymaster
  suggest you contact support about this issue (assuming you are under maintenance with Healthvision) techsupport@healthvision.com
  
  Rob Abbott
  Cloverleaf Emeritus
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