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Cloverleaf technical support number has changed.

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  • January 26, 2009 at 6:11 pm #50582
    Rob Abbott
    Keymaster

      We have moved our Irving, TX office location and were unable to keep the old phone number.

      Rob Abbott
      Cloverleaf Emeritus

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      • January 26, 2009 at 6:13 pm #66676
        Rob Abbott
        Keymaster

          Note that if you want to change the details on the Help->Support button in the IDE, you can edit the HCIROOT/client/brand/brand.txt file.

          Rob Abbott
          Cloverleaf Emeritus

        • April 13, 2010 at 1:28 pm #66677
          Anand Raghavan
          Participant

            Rob,

            Do we have to bounce the hostserver ? I made the edits to brand.txt and still see the old 972 number in the GUI (Help –> Support)

            Thanks,

          • April 13, 2010 at 1:54 pm #66678
            James Cobane
            Participant

              If you updated the file on each of the clients (which is what you need to do), then you just need to close and re-open the IDE on the client.

              Hope this helps.

              Jim Cobane

              Henry Ford Health

            • April 15, 2010 at 11:31 am #66679
              Anand Raghavan
              Participant

                I did exactly as listed on this forum.

                I made my edits to brand.txt and did not see the change in the GUI

                So, I stopped all the processes, stopped the Lock Mgr & Monitor Daemon and restarted everything.   The GUI still shows the 972 xxx xxxx number.

                We are running Cloverleaf 5.6 on AIX 5.3.

                I am sending a ticket to Support.

                Thanks,

              • April 15, 2010 at 1:53 pm #66680
                Johnny Anderson
                Participant

                  Amand, when I go to “Read More…”, I get an old digest message dated Jan 26, 2009 with phone nbr: 1-469-420-2525 which is not new today.   👿 Help, what is happening?

                • April 15, 2010 at 4:14 pm #66681
                  Anand Raghavan
                  Participant

                    David Burks from Healthvision got back to me immediately.  We use the client on the Windows Platform so I had to change the brand.txt on the PC, although we run the Cloverleaf Engine on AIX 5.3.  

                    Thanks David for setting me straight.

                    Johnny, please email me and I can help you with the problem.

                  • April 15, 2010 at 5:51 pm #66682
                    Rob Abbott
                    Keymaster

                      Right, that’s what this means:

                      Quote:

                      It must be edited on each client where you want the change to appear.

                      The file needs to be edited on the client side, not the server.

                      Rob Abbott
                      Cloverleaf Emeritus

                    • December 7, 2012 at 5:08 pm #66683
                      glen goldsmith
                      Participant

                        Its not the 469 420 2525 anymore…….

                        Kinda frustrating….. because Infor’s 800 support line is not them either, some rebate thing, heh.

                      • December 9, 2012 at 4:38 pm #66684
                        Bryan Dort
                        Participant

                          For Customer Assistance with Infor Cloverleaf Integration Suite, or any other Infor products, please contact our excellent support professionals using your Infor Xtreme Support account at http://www.inforxtreme.com” class=”bbcode_url”>http://www.inforxtreme.com or alternatively at 877.772.4111.  

                          Bryan Dort, PMP

                          Senior Technical Consultant

                          Infor

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