Thread crash

Tagged: Cloverleaf

This topic has 4 replies, 4 voices, and was last updated 4 years, 7 months ago by Matthew Brophy.

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May 7, 2020 at 6:20 pm #116717
Collin Praster
Participant
Hello I am running on 5.8 and I had two threads crash today with the same error, does anyone know what this is referencing. Thanks

[pti :sign:WARN/0:vmc_lab_dft_xlate:05/07/2020 14:58:06] Thread 1 ( vmc_lab_dft_xlate ) received signal EXCEPTION_ACCESS_VIOLATION:
The thread attempted to read from or write to a virtual address for which it does not have the appropriate access.
[pti :sign:WARN/0:vmc_lab_dft_xlate:05/07/2020 14:58:06] PC = 0xffffffff
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- May 7, 2020 at 6:38 pm #116719
  Jim Kosloskey
  Participant
  Do you get an error when you run the Xlate in the Xlate testing tool especially using the same message (if you can)?
  
  email: jim.kosloskey@jim-kosloskey.com 29+ years Cloverleaf, 59 years IT - old fart.
- May 8, 2020 at 2:38 am #116724
  Charlie Bursell
  Participant
  Obvious question is why are you running such an old version of Cloverleaf? I’m not sure it is still supported.
  
  The error message indicates a Xlate error. As Jim proposed, try it with hcixlttest.
  
  Newer versions have some good tools to troubleshoot these types of problems.
- May 8, 2020 at 10:21 am #116727
  Collin Praster
  Participant
  I will try finding that message and give that a try, Thank you
- May 11, 2020 at 10:03 am #116743
  Matthew Brophy
  Participant
  what are the permissions for your xlate within the file directory?
  
  If Cloverleaf is attempting to load the xlate with the ‘hci’ account and this xlate was moved to the directory (from non-prod) via a user account, the permissions would likely be tied to the user account and not allow ‘hci’ to access it.
  
  The simple fix would be to change the file permissions of the xlate to ‘777’ full read/write for everyone.
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