[Heidi Haafke]

We had a similar issue the morning of 8/30 with several of our VPNs and also use Palo Alto with these VPNs.  We were troubleshooting with our network team and two of the downstream vendors for several hours with no luck. At 12 noon eastern, the connections mysteriously cleared up on the VPNs having issues.  I am curious as to whether that timing – 12 noon eastern – was the same time other folks saw their connections clear, potentially due to Palo Alto backing out their changes?

Senior Systems Integration Analyst
IT Imaging and Integration Services
UPMC Pinnacle
heidi.haafke@pinnaclehealth.org

[Heidi Haafke]

Thanks, Jim, and all.  Will do that and see that they can handle that.

Senior Systems Integration Analyst
IT Imaging and Integration Services
UPMC Pinnacle
heidi.haafke@pinnaclehealth.org

[Heidi Haafke]

Thanks Robert and David.  

I tried both suggestions. Setting the Trx ID Determination Format to FRL not help in this particular case, however.  

So I used the engine output configurator to get more info on the acks back similar to what David suggested.  Below is EO on one ack back:

[tcp :read:DBUG/0:to_quantum_orm:10/28/2015 15:48:43] input buffer accepted 53 bytes

[tcp :read:DBUG/0:to_quantum_orm:10/28/2015 15:48:43]  0b 4d 53 48  7c 5e 7e 5c  |.MSH|^~|

[tcp :read:DBUG/0:to_quantum_orm:10/28/2015 15:48:43]  26 7c 7c 7c  7c 7c 7c 7c  |&||||||||

[tcp :read:DBUG/0:to_quantum_orm:10/28/2015 15:48:43]  7c 31 31 32  36 35 39 39  ||1126599|

[tcp :read:DBUG/0:to_quantum_orm:10/28/2015 15:48:43]  38 39 7c 7c  0d 4d 53 41  |89||.MSA|

[tcp :read:DBUG/0:to_quantum_orm:10/28/2015 15:48:43]  7c 41 41 7c  31 31 32 36  ||AA|1126|

[tcp :read:DBUG/0:to_quantum_orm:10/28/2015 15:48:43]  35 39 39 38  39 7c 4f 4b  |59989|OK|

[tcp :read:DBUG/0:to_quantum_orm:10/28/2015 15:48:43]  0d 1c 0d 1c  0d           |…..|

[tcp :read:WARN/0:to_quantum_orm:10/28/2015 15:48:43] Nonmessage data received.  Enable tcp/read/info/0 to see detail

Just not sure how to interpret the hex — if anyone can help interpret the culprits, I am assuming the problem is in the line that reads

“0d 1c 0d 1c  0d           |…..|”.

Thanks again for everyone’s input.  Heidi

Senior Systems Integration Analyst
IT Imaging and Integration Services
UPMC Pinnacle
heidi.haafke@pinnaclehealth.org

[Heidi Haafke]

Hello Brandon,

We are also in the beginning of planning for a Cloverleaf 5.8 to 6.1 upgrade, Windows 2008 potentially to 2012.  

I would also appreciate lessons learned, test environment set-up strategies, etc, from folks who’ve already upgraded.  

Searched a bit on Cloverleaf but did not hit on many threads of this topic; perhaps missing discussions in the past on this.

Regards, Heidi Haafke

Senior Systems Integration Analyst
IT Imaging and Integration Services
UPMC Pinnacle
heidi.haafke@pinnaclehealth.org

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