[Dave Scoggins]

Thank you David. I’ll work with it tomorrow. Hopefully it’ll work for our needs.

[Dave Scoggins]

Ivan,

I’m very interested in the TCL TLS solution too. Can you please share with us?

Thanks

[Dave Scoggins]

Hi David. I checked out the article. I turned on debug but it didn’t provide really any additional details in the log file.

I’m thinking I’m going to have to find a workaround for this issue. I have a case open with Infor to help me troubleshoot what the issue may be. The case apparently went to development and I’m waiting for word back. It looks like you’re using unix; we’re on Windows here. I don’t know if I can call a sendmail type command in Windows. I’ll have to poke around.

I did try sending an email via telnet from our Cloverleaf PROD server to our exchange server and I was able to do so…even though my test message was blank when I received it. No matter, I was just trying to test to make sure I could send an email without issue. I looked into using PowerShell to send an email but our servers are locked down where we can’t run PS scripts. I could probably get that changed but I’m just hoping to use the smtp::sendmail function as it’s clean and easy and I already have it built, i.e. I wouldn’t have to work around the issue.

[Dave Scoggins]

Hi David

I enabled all on the logs and reran the message through the route so it would fail. The log increased logging doesn’t give me any more usable information than the regular logging  provided. Good thought though.

I checked both the DEV and PROD environments to see if I could determine any differences between the two and I can’t find anything. The user account that’s running the hciengine, hcihostserver and hciservice processes is the same in both environments. We are running the same version of Cloverleaf, adapters, etc. in both environments.

I took your advice to restart the engine process form the command line. That didn’t resolve the issue. I was able to test the tcl script via the hcitpstest command successfully – I did get the email I would have expected.

I’m thinking there’s something to your second comment but I just can’t figure out what the difference might be. If I create a TCL script in Cloverleaf and save it such that it’s in the TCL script folder and apply that script to a route, then the account that’s running the process should also run the script without issue. In fact, it does run the script without issue because I can comment out the “smtp::sendmessage” line and throw in a few echo statements to see what the output would be and I can see the script does run without issue.

There’s just something with the actual attempt to send the email.

What’s also a little perplexing is we have alerts set up in PROD that send email notices and those work just fine. So why do the alerts work fine but the script doesn’t? I realize the alerts and my scripts are two different animals but Cloverleaf is handling all of those, i.e. these are not being run outside of Cloverleaf.

[Dave Scoggins]

I know this is an older post but it helped me tremendously as I was having all these same issues.

Thank you for sharing!

[Author]

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