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What happens if our PROD License expires?

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  • February 21, 2018 at 9:16 pm #55629
    Ronald Ortiz
    Participant

      If I lose track and the PROD license expires, what exactly happens? Will the interfaces keep running?  Or do we just loose vendor support?

      OS type: Windows Server 2008 R2

      OS version: 6.1

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      • February 22, 2018 at 7:48 am #85958
        Albert Sinha
        Participant

          Expired Thread count license makes the threads to fail.

        • February 22, 2018 at 9:12 pm #85959
          Peter Heggie
          Participant

            I believe that the license is checked at process startup. If you don’t recycle the process every day, then it should still run.. I may be wrong..

            But threads will not run on process startup.

            Support can give you a temporary key/keys to get you going while you submit a new key request. So this could take 30 to 120 minutes, end to end time before you have keys that will work.

            Submitting a new license key request generally (in our experience) has a turn around time of less than two days.

            We went through this a few months ago. After upgrading to 6.2, we discovered that we had requested the ‘temporary’ keys instead of the permanent keys, and everything stopped at the midnight recycle. We called Infor Support and got the temporary keys.

            Peter Heggie

          • February 22, 2018 at 9:34 pm #85960
            Ronald Ortiz
            Participant

              Albert Sinha wrote:

              Expired Thread count license makes the threads to fail.

              Thanks!

            • February 22, 2018 at 9:36 pm #85961
              Ronald Ortiz
              Participant

                Peter Heggie wrote:

                I believe that the license is checked at process startup. If you don’t recycle the process every day, then it should still run.. I may be wrong..

                But threads will not run on process startup.

                Support can give you a temporary key/keys to get you going while you submit a new key request. So this could take 30 to 120 minutes, end to end time before you have keys that will work.

                Submitting a new license key request generally (in our experience) has a turn around time of less than two days.

                We went through this a few months ago. After upgrading to 6.2, we discovered that we had requested the ‘temporary’ keys instead of the permanent keys, and everything stopped at the midnight recycle. We called Infor Support and got the temporary keys.

                Thanks, hopefully this never happens  ðŸ™‚

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