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My understanding is that if a message comes through that has more than three insurances it will only allow 3 to go through. But with a particular message we found out that this is not what is happening. We had a patient with 5 insurances that went through the engine and when it got to recieving system, it got hung up. we could find no errors anywhere and wasnt sure if the recieving system can handle 5 insurances.(we have tried to contact vendor to no evail). do i have the right impression on how this works or just wrong. It was an A04 message in version 2.3.
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