Using Infor Xtreme for Enhancement Requests

[Jim Kosloskey]

We have been requested to use Infor Xtreme to submit Enhancement Requests.

So I have a Enhancement Request and I have gone to the Infor Xtreme Web page.

I see verbiage about suggesting enhancements but it seems I always get routed to an Incident service.

Are Enhancement Requests reported as Incidents in Xtreme?

Anyone have any guidance?

email: jim.kosloskey@jim-kosloskey.com 29+ years Cloverleaf, 59 years IT - old fart.

Topic

[Bob Richardson]

Greetings Jim:

I have submitted numerous enhancement requests/fixes/problems using the INFOR website.   There should be a drop down list that qualifies what

type of request you are submitting and its priority.  Enhancement ought to be one of them.    I agree that category INCIDENTS suggests problems but again you are not limited to problems only.

This has proven to be an excellent method (so far) to get things done.

Tracks the requests – gets someone’s attention.

Hope this helps.

[Peter Heggie]

It would be nice to see and have a say in the priority of enhancement requests, in some fashion.

In a previous lifetime I was a customer for a ‘new’ mainframe software package that performed change management. There was a very active, healthy regional and national user group (and this was before the age of list-servs). It was all very exciting.

The biggest, most-liked and most active component of all that activity was the enhancement request list. We did not get to see the entire list that the vendor maintained, but we all did see the entire list that the user group maintained, and we all voted on that list and the vendor gave that vote a lot of respect and usually worked on the top items. We had our own meetings at the annual conference and the vendor product managers met with the user group leaders then as well. There was a lot of visibility and communication.

I’m not saying there is little visibility and communication here, but it was nice to have a complete list that everyone could see and discuss.

Every once in a while a ‘wish list’ gets started here and then people are reminded that we don’t have an official wish list and we should submit our requests online, but once that is done, we lose all visibility and we don’t know what other people are asking for.

Peter Heggie
PeterHeggie@crouse.org

[Author]

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