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Unable to read online help in IE 11

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  • September 14, 2015 at 3:17 pm #54815
    Peter Heggie
    Participant

      Actually it is both Chrome and IE 11, so maybe it is our environment.

      When I click on Help, then Contents, the initial Help screen comes up but all the content in the left side window is blank. Entering a search command results in no activity.

      I get the same result when I navigate on my C drive to the help folder and open the main html file.

      The person sitting next to me has IE 9 and has no problems.

      Peter

      Peter Heggie

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      • September 15, 2015 at 3:53 pm #83095
        PJ Pearson
        Participant

          I have experienced the same issue with both Chrome and IE11 with Cloverleaf 6.0. Unfortunately I have no solution, but you’re not alone!

          I have a copies of 6.1 and 6.1.1 installed for testing, so I just now checked those and they seem to open fine in both browsers, so it may just be a 6.0 issue (do not have earlier versions on hand to check).

        • September 15, 2015 at 3:54 pm #83096
          Peter Heggie
          Participant

            yes – good catch! I can see 6.1 documentation fine. It is just 6.0 that is giving me problems.

            Peter Heggie

          • September 16, 2015 at 7:41 am #83097
            Diana de Bruin
            Participant

              I added an extra meta statement in the header of the cloverleaf.htm file to ‘repair’ the site

              –>  

              The top of my cloverleaf.htm:

              Infor Cloverleaf(R) Integration Suite

              LUMC -Leiden University Medical Centre
              The Netherlands

            • September 16, 2015 at 12:58 pm #83098
              Anonymous

                Diana de Bruin wrote:

                I added an extra meta statement in the header of the cloverleaf.htm file to ‘repair’ the site.

                Thanks!

              • September 16, 2015 at 2:50 pm #83099
                Peter Heggie
                Participant

                  awesome!!! I can see again!

                  Peter Heggie

                • September 17, 2015 at 9:26 pm #83100
                  Russ Ross
                  Participant

                    I was saving this post into my clovertech email folders when I noticed I already had another clovertech post saved for IE11 that shows how another person changed the IE11 compatibility view settings to work around the problem:

                    <a href="https://usspvlclovertch2.infor.com/viewtopic.php?t=7038&#8243; class=”bbcode_url”>https://usspvlclovertch2.infor.com/viewtopic.php?t=7038

                    Russ Ross
                    RussRoss318@gmail.com

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