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Unable to open the HL7 Editor

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  • July 17, 2019 at 2:10 pm #110742
    Jon Blanchard
    Participant
      GUI Platform:
      Java version: 1.7.0_25
      Java vendor: Oracle Corporation
      OS type: Windows 7
      OS version: 6.1
      OS arch: x86
      GUI Build Information:
      Version: 6.1.2.0P
      Date: Mon Jan 18 2016
      Time: 02:35:37 PM
      Platform: Windows_NT
      Java Vendor: Sun Microsystems Inc.
      JDK Version: 1.7.0_45
      Swing Version: 1.7.0_45
      RMI Version: 1.7.0_45
      Server Platform:
      Java version: 1.7.0
      Java vendor: IBM Corporation
      OS type: AIX
      OS version: 7.1
      OS arch: ppc
      Host Server Build Information:
      Version: 6.1.2.0P
      Date: Mon Jan 18 2016
      Time: 02:35:37 PM
      Platform: Windows_NT
      Java Vendor: Sun Microsystems Inc.
      JDK Version: 1.7.0_45
      Swing Version: 1.7.0_45
      RMI Version: 1.7.0_45
      I open up the GUI, attempt to open an HL7 Configurator page and get a dialog with the words

      <pre>Fatal Internal Error
      Unable to register the config change listeners.
      This is a serious error, you should contact Customer Support!
      This is Fatal Error.  This GUI will now exit
      Error unmarshaling return header; nested exception is:
          java.net.SocketTimeoutException: Read timed out</pre>

      Migration Consultant
      Coffee Regional Medical Center
      Eastern Time Zone

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      • July 17, 2019 at 10:50 pm #110750
        Charlie Bursell
        Participant

          Looks like something is missing or corrupt.  You need to contact Support.

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