Threaded write failed: Broken pipe!

[Abhishek]

Hi Clovertech community,

 

I am facing the following error in cloverleaf production while trying to process a message to vendor. We tested successfully in Test cloverleaf environment but encountering issues in PROD.

Error : Threaded write failed: Broken pipe!

Could you please provide some guidance on steps to troubleshoot this ?

Thanks

Abhishek

Topic

[Jeff Dinsmore]

Perhaps your production max files configuration is too small.

Jeff Dinsmore
Chesapeake Regional Healthcare

[Abhishek]

Thanks for answering Jeff. Could you also let me know the way to increase the max files configuration and if this could cause any issue with other interfaces in PROD ?

[Jerry Sawa]

From my experience with Broken Pipe, thread was unable to write because the connection dropped.  Make sure vendor side has the same settings in Prod as it does in Test.

[Abhishek]

Hi Jerry, Thanks for your response. Connection appears to be fine and vendor port is also reachable via telnet. However when source system sends us message that contains embedded pdf in OBX-5.5, this is getting stuck on state 11 (On OB post- TPS queue). The OB Thread status shows Broken pipe.

Does length of OBX-5.5 affect the interface ?

In Test environment the length of one such test message was 551,433. In prod environment, length is coming around 364,252 but still causing the broken pipe issue.

This issue was never encountered in test environment. Please help !

[Jerry Sawa]

I’ve receive base64 encoded PDF msgs larger than 10mb without issue.  So your issue may reflect back to what Jeff Dinsmore previously stated.   Unfortunately, I don’t know how to increase the size of the max files configuration.

Are there any other entries in your log other than the Broken Pipe entry?  You may need to increase the logging level of the thread to see if more entries are listed regarding the error that may guide you to the cause/resolution.

[Abhishek]

Hi Jerry, There are no other entries other than broken pipe. Could you please let me know the way to increase the logging level to view other entries ? Thanks ! I appreciate your assistance

[Jeff Dinsmore]

In our Redhat Linux, the max processes and max files are controlled by /etc/security/limits.conf

Jeff Dinsmore
Chesapeake Regional Healthcare

[Jerry Sawa]

Not sure what type of logging configurations you have setup, but you can try Infor’s “enable_all“.  Keep in mind that this will add A LOT of entries into your log.  I only use “enable_all” for trouble shooting issues then I remove it when the issue is resolved.  There are other configurations but I don’t know if they’ll give you what you need.

Within the thread on the “Properties” tab, “Engine Log Configuration“.  Click list to get a listing of all Engine Log Configurations available.

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