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Thread 0 ( hpsm_sms_cmd ) received signal 11

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  • December 27, 2015 at 5:34 am #54926
    shikher arya1
    Participant

      Hi, We are using CL 6.1 and since 1 week, we are getting error message in our process logs as:

      [pti :sign:WARN/0: hpsm_sms_cmd:12/25/2015 18:28:00] Thread 0 ( hpsm_sms_cmd ) received signal 11

      [pti :sign:WARN/0: hpsm_sms_cmd:12/25/2015 18:28:00] PC = 0xffffffff

      Process gets shut down after this.

      Going through forum, I found that this was a bug in 6.0 version in which 100 messages queued up and process shuts down. Is this not resolved in 6.1?

      Please help me out.

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      • December 29, 2015 at 10:47 pm #83478
        Robert Milfajt
        Participant

          Doesn’t sound like a problem, i.e., that 100 messages are queued on a thread so process panics.  This happens all the time to us and we have both 6.0 and 6.1.  More likely you have multiple messages in State 14.  Using recovery dB tool in GUI or text, see if this is the case.

          Hope this helps,

          Robert Milfajt
          Northwestern Medicine
          Chicago, IL

        • December 31, 2015 at 8:01 am #83479
          shikher arya1
          Participant

            Thanks Robert for the reply.

            However on further investigation, i found that there were no messages in Recovery DB and all messages went through successfully. But suddenly, the process suddenly goes into Panic state.

          • January 4, 2016 at 1:44 am #83480
            Elisha Gould
            Participant

              What are the log lines with PANIC on them. There will be a couple before and after the dump. These have slightly more useful information in them.

            • January 14, 2016 at 5:20 am #83481
              shikher arya1
              Participant

                Attached are the Error logs

              • January 19, 2016 at 5:41 pm #83482
                Tom Lahay
                Participant

                  We just had this issue in 5.8 and it turned out to be a translate issue because a mandatory segment was missing.

                  Maybe check that.

                • January 21, 2016 at 5:27 am #83483
                  shikher arya1
                  Participant

                    We are not using any Xlate here.

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