SMAT DB file will not open on Win11 via hardwired connection

[Travis Fulk]

SMATDB will not load HL7 messages to view when my laptop is connected through a hardwired docking station.
The SMAT Database utility opens but selecting a .smatdb file to view messages will not work.
However, when I disconnect the hardwired connection and connect to WiFi, SMATDB loads messages into view without issue.

Has anyone experienced this issue and what was the fix?

Cloverleaf 20.1.2
HP EliteBook 860 G10 Laptop
Dell Pro Dock – WD25 Docking Station
Win 11 Enterprise 23H2

Topic

[Tammy Hale]

We are having the issue that the Database Administration and Testing Tool are not working with Win 11 / Remote worker.

Cloverleaf 19.1.1

[Jason Russell]

There’s a lot that could be going on here, but here’s my first question: Are you at work or remote? Our facility has a different IP range and grouping arrangement for wireless vs wired connections. You may be hitting a strange thing where you’re losing authentication between sessions because your IP is different.

Are you logging out before changing from docked to undocked?

Are you completely exiting the gui?

When you dock, does it disable the wireless connection completely (not just set your wired to primary)?

 

[Travis Fulk]

I work remotely.
Interestingly, my previous laptop, a Dell Latitude on Win10Pro 22H2 connected to same dock station (hardwired) has no issues at all viewing messages in SMAT DB.
Yes, logging out of Cloverleaf and completely exiting the gui before switching connections.

[Jason Russell]

Interesting. I can’t help and test much, I’m remote, using a MacBook pro to VPN into our network, log into a linux workstation for all of my CLI needs, and a Windows 10 workstation onsite for GUI needs.I’m assuming you’re on a VPN of some sort, and that shouldn’t make a difference.

If you’re running the GUI locally on your laptop, I can only think it is some Windows shenanigans switching from wireless to wired. The only thing I can think of just as a troubleshooting step (not as a workaround) is if you have started the laptop on the dock itself, if it acts differently.

My inner tech is coming out and I really wanna see this firsthand, lol.

[Travis Fulk]

Update, issue resolved with using HP docking station instead of Dell docking station.

[Author]

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