There’s also a place on the Infor Concierge to enter and vote on enhancements, though I don’t know if many people use it. I have entered a couple and the status on them changed from Received to In Review or something. I can’t tell right now because the Enhancements page won’t load on the Concierge site (which seems to happen a lot), lol. I’ve attached a screenshot of where it’s located on that site.
In short, it would be nice to have a place in the thread properties to add the interface owners email address and possibly the vendor contact. It would be great to assign these fields a variable in the alert config.
I’ve also got an alert script that I use for several alerts. The script fixes most issues by restarting the interface but if the issue isn’t resolved then an email is sent to the interface team and we need to figure out which analyst needs to be notified.
I just started using the Groups field in Thread properties to track interface ownership. Now the script also parses the netconfig file to get the interface owners email address and the owner is emailed directly saving a lot of time.
Yes, I could create an alert for each interface but that’s too much maintenance. The script allows me to have one alert for all OB threads and another for all IB threads and that covers 98% of our alerts.
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