problem with alert

[Ray Mullen]

Hi I am having a problem setting up an alert.

We have a FTP thread that intermittently goes into an error status. As a temporary fix, i am tryying to set up an alert that will stop and restart the thread depending on the status.

I have tried lots of different combinations but just cant get an alert to fire.

Here are the settings of my latest try (its only a test) i am checking if thread is “opening” just stop the thread , . I have stopped the daemon and restarted with the alert file in the paramater but still to no avail.i am probably leaving something simple out. Any help would be great .

i have tried opening without the quotes also.

Thanks in advance.

VALUE status} {SOURCE lab_to_ocm} {MODE actual} {WITH -1} {COMP {== {“opening”}}} {FOR {nsec 10}} {WINDOW {* * * * * *}} {HOST {}} {ACTION {{exec {hcicmd  -p results -c “lab_to_ocm pstop”}}}}

Topic

[James Cobane]

Ray,

Based on what you stated, I would configure an alert based on the ‘protocol status’ == error, and then set the ‘Action’ to ‘exec hcicmd -p results -c “lab_to_ocm pstop”;hcicmd -p results -c “lab_to_ocm pstart” ‘

This will run the stop, and then a start of the thread when the protocol status goes to ‘error’.

Hope this helps.

Jim Cobane

Henry Ford Health

[Ray Mullen]

Hi Jim,

Thanks for the reply.

I was going to put it as error when i got it to work, but to get the alert to fire and to check if it was working i was just trying it out with opening..e.g I bring the thread up and then pull the api connecting to the thread to make it go into an opening state. I then wait the amount of time but  unfortunately it never seems to want to fire up. Am I leaving something out in the alert. I have stopped the daemon and inserted the new alert file and it says its starts ok. Is there any other process i need to do.

Thanks

[Julie Kimmel]

try using this as your exec string:

cmd.exe /c hcicmd  -p results -c “lab_to_ocm pstop”

[James Cobane]

Ray,

When you are configuring the alert, are you using the drop-downs to select the protocol status?  Based on your e-mail, it sounds like you may be keying-in the value ‘opening’.  Try selecting it from the drop-down via the ‘List’ button.  Also try changing the ‘Source Count’ from ‘all’ to ‘any’, just for laughs.

Are you adding this to the default.alrt, or a different .alrt file that you are then invoking?

Good Luck.

Jim Cobane

Henry Ford Health

[Ray Mullen]

Hi Jim / Julie ,

Thanks a million for both your help.  I had 2 things wrong , I had the alert setup as thread status rather than protocol and you were right jim I had typed in opening rather than selecting from list because the option didnt appear if alert type was thread. And thanks also to Julie the alert only fired when i put the cmd.exe /c in front of the hcicmd.  

Thanks again for both of you for your help. Much appreciated.

Ray

[Rentian Huang]

Ray, can you post the final alert that works for you here?

Thanks!

[Ray Mullen]

Hi Rentian,

Here is the alert that finally worked for me. I have only tested it with opening so far but that worked absolutely fine. Rather than stopping the thread , i stopped the process and restarted it because there are only 2 threads in this process and the threads are set to auto start.  I have replaced the command with a script but julies cmd.exe /c works fine also.

{VALUE pstat} {SOURCE ae_to_pims} {MODE actual} {WITH -1} {COMP {== error}} {FOR {nmin 5}} {WINDOW {* * * * * *}} {HOST {}} {ACTION {{exec {y:\startup\restart_ftp.cmd}}}}

and here is the script.

:: Stop the FTP Process

set ftplog=y:startupftplog.log

echo.  1>>  %ftplog% 2>&1

echo.  1>>  %ftplog% 2>&1

call setroot y:quovadxqdx5.2integrator production  1>>  %ftplog% 2>&1

call setsite production 1>>  %ftplog% 2>&1

echo About to stop FTP Process  1>>  %ftplog% 2>&1

hcienginestop -p ftp 1>>  %ftplog% 2>&1

echo FTP Shutdown Completed  1>>  %ftplog% 2>&1

Wait 8

hcienginerun -p ftp 1>>  %ftplog% 2>&1

echo “ftp startup completed” 1>> %ftplog% 2>&1

I have just outputted to a simple log so i can see quickly if it has kicked in.

[Steven Siegfried]

Would changing the Source Count to ‘at least’ 1 in a pstat alert help to determine if the alert is a false positive?  E.G. The outbound thread goes from up and green to opening but the the inbound thread wasn’t sending any messages.

James Cobane wrote:

Ray,

When you are configuring the alert, are you using the drop-downs to select the protocol status?

[Author]

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