OUTBOUND THREAD UP BUT NOT PROCESSING

[Sebastien Bazile]

Messages coming into Inbound thread but not going out to outbound thread even though the status says UP. PLEASE HELP.

Thank you

Topic

[Shailaja Garikaparthi]

Need more information, what inbound do you have and how is it configured?

[Brandon Grudt]

If it’s going through a VPN tunnel, I’ve seen threads think that the connection is up, even though it isn’t.  Is the remote application sending multiple ACK messages that you are not receiving?

[Jeff Dinsmore]

Even without a VPN, I’ve seen this plenty of times.

If the connection is abruptly terminated, one or both ends may believe they’re still connected.

Have you restarted your end of the connection?

If so and it won’t reconnect, the other end of the connection will need to be restarted.

If it reconnects and you’re still not moving messages, check to see if you’re receiving ACKs – and, if so, are they AE/AR?  If so, restart the other end of the connection – it may have lost connection to a database on its end.

If you’re connected, but not receiving any ACKs, it’s likely something is hung up on the other end.  Restart the other end of the connection.

Good luck.

Jeff Dinsmore
Chesapeake Regional Healthcare

[Author]

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