Newbie Help With Email Alerts

[David Manzano]

Hello all, I’m new here 🙂 and was wondering if someone can help me out with sending email alerts. I’ve searched the forum and wasn’t able to find a solution to the problem that I’m having.  🙁

We’re using the tcllib1.9 SMTP package which works successfully from my own workstation (WinXP). Once I move it over to the engine, I receive the following error:

Error: 400: read from server timed out

Here are the lines prior to the error message just in case:

354 Start mail input; end with .

. (wait upto 120 seconds)

… read from server timed out …

I can see where it’s kicking out the error code, I’m just not sure why or what could be wrong.  😕  Just to test, I created a vbscript which is successful in sending emails from the engine. I also had someone here setup the server to explicitly relay email with our Exchange server. So now I need a little help and guidance here…

btw… we’re on v5.3 with tcl 8.3.1. Also, this is on Windows 2003.

Thanks in advance for any help!  😀

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