Multiple email address on alert

[Karyn Retzbach]

On the alert action of ’email’, it appears as though I can only type in one email address.  I have tried to type in two.. separated by a comma, semi colon, colon, etc… and nothing seems to work.

Is the email alert action designed to only accept one email address?

Topic

[Jim Kosloskey]

Just a guess – have you tried space as the separator? Peerhaps this is supposed to be a list.

email: jim.kosloskey@jim-kosloskey.com 29+ years Cloverleaf, 59 years IT - old fart.

[Charlie Bursell]

In addition to Jim’s advice I would like to make a suggestion

Never send e-mails like this to individual accounts.  People are always moving around.  There are other people you may want to add later and some you want to remove.

Have your mail administrator create a mail group and simply send to that group.  It then becomes a simple matter for the administrator to add or delete to that group and you are not constantly making changes to your Cloverleaf configuration.

[Jim Kosloskey]

Charlie’s suggestion is an excellent one – make sure the group allows receipt of emails from Cloverleaf.

In our environment the admins had to be convinced to allow the owners of the group to open the group to Cloverleaf. The Cloverleaf platform (AIX) was not considered an internal system.

email: jim.kosloskey@jim-kosloskey.com 29+ years Cloverleaf, 59 years IT - old fart.

[Keith McLeod]

Another suggestion to add is can you make use of the Group email as the from Address.  This way if emails are sent to application owners, they can they respond to the group….

[Tom Rioux]

Has anyone had any luck sending an alert via text through the Alert gui.  I sent one to a Verizion account and an ATT account.   The Verizon text never showed up and the ATT text was about 15 minutes delayed.

I guess it is more of a service provider issue than a Cloverleaf issue.  I’m just wondering if there is any tricks to use to get the service provider not to reject the sending email address.

Thanks…

Tom Rioux

[Jerry Tilsley]

Thomas,

I know with AT&T you can be part of the developer network for $99 a year and that allows you to use a web api to send the text.  They arrive within seconds if the phone is available.  We use this and it is very nice, you can even get callbacks to a URI for message delivery status if you desire.  The basic membership allows for up to one million text per month.  Not sure if Verizon has this, though I expect they may.

Thanks,

Jerry

[Jim Kosloskey]

Could it be your From email address is considered SPAM by the target receiver?

email: jim.kosloskey@jim-kosloskey.com 29+ years Cloverleaf, 59 years IT - old fart.

[Greg Tataryn]

Since I saw mention of email groups above, I wanted to ask if anyone has had issues with email groups from Exchange? We had set up a group on exchange containing the entire interface team but when the alert triggered, the email never got to us. I had seen issues like this at other facilities but don’t recall ever fixing it.

We are running 6.1.1 on RedHat Linux.

[Jim Kosloskey]

There is a setting the Admin needs to make to allow you to specify your group can receive emails from other sources than your Exchange Server.

I used to know what that option was but it has been a while and I am sure Microsoft has moved/changed the option. It is still there though because our Admin set up some groups here to receive emails from outside Exchange.

email: jim.kosloskey@jim-kosloskey.com 29+ years Cloverleaf, 59 years IT - old fart.

[Russ Ross]

See attached screen shot of how I had the security set to be able to send to a to a group email address from cloverleaf to Outlook so that Exchange would not filter it out.

Jim also spoke about the from and our AT&T to Black Berry was filtering because out Cloverleaf box was hci@mdanderson.edu which is an unknown domain to the world and deemed an invalid email and filtered by AT&T.

I was able to use the from switch to change it to NoReply@mdanderson.org which the world sees as a valid email address, plus this helped with people try to send back text replies.

Russ Ross
RussRoss318@gmail.com

[Author]

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