GM ‘Views Not Found" after server reboot

[Brenda Carpenter]

Hi All,

I was wondering if anyone else has come across this issue.  We recently added our Global Monitor server to the monthly reboot cycle and after the reboot, the views would not display, getting error message that ‘view not found’. We are running GM 6.1.3.0

I was able to log in under the administrator and edit the views (though I did not change anything) and then when I went back to the view tab, the view was back.

It’s an easy fix this way, but was wondering if that is something we will have to do manually now every month so our Helpdesk view is accessible to them.

Would it help if we stop that windows service first?  

Any input appreciated,

Thanks.. Brenda

Topic

[Rob Abbott]

Brenda, I suggest you open a support case on this.  If it’s a product issue we can track it and get it fixed.

Rob Abbott
Cloverleaf Emeritus

[Brenda Carpenter]

Thanks Rob, will do!

[Brenda Carpenter]

Sorry, just following up on this, we beleive the issue was due to our live server on a different version than our test server.. we had installed CL6.2 in test.  Once we removed test server from GM, everything worked fine.

We now have both test and live on CL 6.2 and appears to all be working ok.  I did notice tho, that in the GM Dashboard view, when I select one of the sites, the Netmonitor pane does not contain anything in the view, only the thread status grid and process status grid has the threads and processes. I have been looking around on how to fix this, but can’t find how to get the monitor view in that third pane.

Ant ideas?

Thanks

Brenda

[Author]

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