Frustation not able to find any documentation!

[oabarca]

Where are the manuals for Cloverleaf? There is nothing on the infor site and clovertech is all scattered.  Is there an actual place where I can find doucmentation about NetConfig?

 

Topic

[Charlie Bursell]

Did you try the web based docs?

[Jim Kosloskey]

See attached. If Cloverleaf is fully installed, you should be able to click on help then follow the attachment submenus. Once you click on Open, you can search for the items of interest

Attachments:

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email: jim.kosloskey@jim-kosloskey.com 30+ years Cloverleaf, 61 years IT – old fart.

[Jason Russell]

This has been my biggest frustration with Cloverleaf (and by extension TCL) — Their documentation is sparse and lacking at best. It’s one of those things they should really hire a team to overhaul their specs but likely won’t. It’s there for the most part but incredibly minimalistic. There’s rarely any examples, and much like TCL documentation, it goes from zero to incredibly complex with no in-between, so a lot of the basic examples are missing.

Secondly, you’re going to have two ways to access the documentation (both, ironically how Jim shows above). It’s either going to be on-premises (installed by default on 19.1 and previous) and online/web/cloud (however you want to think about it) based, where the documentation is stored behind the infor portal.

If you install the documentation on-site, you never get updates. If you use the cloud-based, you (currently) have to log in every time to get the documentation. Either way, it’s still not great.

If you have an infor account, you can access the support documents here: https://docs.infor.com/en-us/clis/2025.x

That has a drop down that gives you the last 3 versions (20.x, 2022.x, 2025.x). You’ll pick which version and which location you support (on-prem/non-infor cloud or infor cloud based hosting). If you’re on a version prior to that, you will access it how Jim showed above, and it will pull the locally stored documentation (which always gave me fits, but that was a different story).

The clovertech forums are client driven forums for questions and answers. I don’t see Infor personnel participate in here often, if at all.

[Jeff Dawson]

Jason summed up basically what our team has felt over the 20+ years of running Cloverleaf.  Love the product, extremely powerful, but severely lacking in updated documentation and examples compared to other competitors.  Appreciate the Clovertech community and its a great place for ideas or to ask questions but with the price tag that comes with Cloveleaf there’s been a need for these types of improvements by Infor instead of focusing on tasks like white washing their product.  With the amount we pay yearly for maintenance I’ve started opening tickets with Infor support on some of these questions along with fighting a few bugs on CIS 2022.09.03.   Due to the lack of or out of date documentation in the past I’ve opened up Infor cases sometimes you get helpful individuals other times we’ve gotten you will need Infor’s consulting services which requires a fee to assist.  These requests are not hey Infor do this whole vendor implementation project, that type of reply is extremely frustrating when one of the main competitors support is extremely helpful.  Webservices, CAAWS, and even their  sample sites are something I really hope they will eventually improve on as well.  The CAAWS user manual on CIS 6.2.6.1 was not much help and it looks very similar on CIS 2022.   All I’ve stated here is feed back we have consistently provided our account rep.  Love Cloverleaf and running it on a solid O/S feel like there’s a lot of quality of life improvements they could be making and have been missing the boat the past few years.

[Author]

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