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Error returned from SMAT database: file is encrypted or is not a database. Error

› Clovertech Forums › Cloverleaf › Error returned from SMAT database: file is encrypted or is not a database. Error

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  • August 25, 2023 at 10:44 am #120778
    petitPadawan
    Participant

      Hello,
      when I want to open smat to search historical data,
      I have no more recent data,
      i have the message
      Error returned from SMAT database: file is encrypted or is not a database. Error code is 26
      yet the data transits well, the partner applications receive the data well,
      how to unlock SMAT opening problem
      THANKS

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      • August 25, 2023 at 10:56 am #120779
        James Cobane
        Participant

          First, I think you need confirm whether the SMAT you are trying to open is a SMAT DB or a SMAT file.  It sounds like you may be trying to open a SMAT file using the SMAT DB tool.

          Jim Cobane – Henry Ford Health

        • August 25, 2023 at 11:03 am #120780
          petitPadawan
          Participant

            cloverleaf try to open smat db, with encryption

          • August 25, 2023 at 11:13 am #120781
            James Cobane
            Participant

              Normally, when the SMAT DB is encrypted, if you are trying to open it from a different site than the one it was created in, it prompts you for a password – not throw an error.  The password is normally just the name of the site it was created in.

              If you are truly getting an error, then you may want to open an incident with Infor to help troubleshoot.

              Regards,

              Jim Cobane – Henry Ford Health

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