Connection reset, error 73

[Tim Gobbel]

I know this subject has been broached on this board before but there did not seem to be any solution or fix, only work arounds.  I am attaching a slice of the process log that shows what goes on between resets.  I don’t know if there is a problem on my side (with mlp) or the vendor side.  This is a problem as it keeps filling up the *.err and *.log files by its constant resetting.  If it is the vendor, is there anything I can ask them to do to stop it?  If it is my side. is there another pdl to use?  Thanx!

Topic

[Michael Hertel]

The interface seems to be disconnecting every 16 minutes.

Look for a tcp timeout in your firewall or their listening program.

If you are Unix, there is a tcpkeepidle parameter you can tweak.

Search the forum for info on that.

[Tim Gobbel]

Thanx Michael!  I did not notice the consistency of the times.  I went back and checked and they are almost always 16 minutes and 15 seconds.  Both machines are inside the hospital but I checked the vendor machine (win2k3 server) and the windows firewall is not running.  Since we have many other connections coming from the HIS to other vendors without this problem, I don’t think it is our UNIX keepalive setting but I’ll try to get it checked.  An interesting thing happened as I was checking things on the vendor server though.  The java object/image that represents the connection and the command window that is opened at the same time and stays open, both closed and came back like a screen re-paint.  I will pass this on to the vendor to see if he can get this resolved.  Thanx!

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