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Alerts stop triggering

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  • November 9, 2012 at 6:55 pm #53364
    Luke Anderson
    Participant

      I’ve been working on setting up alerts and monitoring them and I’m finding that every so often, the entire alert routine stops triggering alerts until I make some kind of change in the Alert Configurator and re-file alerts.  Has anyone else seen this and have an idea what causes this and how to correct it?  Thanks.

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      • November 20, 2012 at 3:10 pm #77431
        Traci Zee
        Participant

          We are running 5.7.2 on AIX and have experienced this repeatedly.  No useful data on the cause of the issue.  Posting so I get an update if someone else has news on this issue!

          We are working to upgrade to 5.8.5 in hopes that Alerts work better on it.

        • November 20, 2012 at 10:03 pm #77432
          Russ Ross
          Participant

            For many years we have been running a cron job that touches the defal.alrt file in every site once an hour, so we are probably masking the problem if it is occurring here.

            We do this so alerts that have fired will continue to go off once an hour until the problem is fixed.

            Russ Ross
            RussRoss318@gmail.com

          • November 21, 2012 at 5:27 pm #77433
            Bob Richardson
            Participant

              Russ,

              The Integrator 5.8.5 Alert configurator now has a repeat alert widget that you can explore after you upgrade.  Will annoy your data center like turning on the old xterm bell with a repeat (we did that for awhile).

              BobR

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