Alerting off of Error DB

[Jason Russell]

Is there anyone running alerts on the Error DB (mainly new additions to it)? I’m wanting to shut down a thread based on errors being entered into the Error DB for those threads. However, we’ve not been able to get the alert to trigger, whether it’s to shut down, email, post an alert to GM, nothing. Has anyone done this? Is there some setting that makes it work more/less than others?

Settings (Mind you, we’ve fiddled with these a LOT)

Alert Type: Error Database

Source: (A single thread, all threads, full list of threads have been tried)

Source Count: Any, All, At Least

Comparing: > 0, >=1, >1

Duration: Once

Repeating: every 1 second (and off, and minute)

Time Window – Set various specific  times to check.

 

Is there something we’re missing/doing wrong? Just can’t seem to get it to trigger.

Topic

[Jay Hammond]

We have an email alert set up for the error DB in all sites that will send an email to us if there are any entries in it. We don’t have any commands to shut down the threads, but here’s our config:

 

Alert Type: error database

Source: highlighted all threads

Comparing: > 0

Duration: once

Repeating:  N minutes 90 Max: 2

Time Window: */5:30-17:30/*/*

 

It’s worked well for us for several years now. You might want to check with your email admin that the user is allowed to send emails in your network. That bit us a few times.

[Jason Russell]

Yeah, we had to mess with the alerts and emails a bit too, but we did get emails to pass through (one is set to interface down and it works fine).

What is your source count set to?

Also, looking at your “time window” , we were setting for a single time, and i see now your s looks like from 5:30-17:30 on the hour slot. That may be part of our issue.

[Jay Hammond]

Oh, sorry I left that one out.  Source Count is set to Any.

[Author]

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