Alert for internal thread

Clovertech Forums Cloverleaf Alert for internal thread

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  • #120175
    Carl Tosi
    Participant

      We have a some internal threads set up on a few of our sites. Recently we had an issue with messages getting, ‘stuck’ , in the queue. The connection was up, but nothing was processing. I have seen this problem before when a thread experiences an extended period of time when no messages are sent/received. I have an alert in place for those types of issues. However, this problem occurred with an ADT thread that receives messages no longer than 3 minutes a part.
      Has anyone in the cloverleaf community experienced this type of issue ? What type of alert could I set up that would send an email to notify the team of the problem. I tested the latency options as well as xlate options in the alert configurator. Neither was successful.

      TIA
      Carl Tosi

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      Replies
      • #120176
        Paul Stein
        Participant

          Do the logs indicate any issues?

          • #120180
            Carl Tosi
            Participant

              Paul,
              Thanks for the quick response. I took a peek at the log file. It didn’t shine any light on what the error was.

              Carl

               

          • #120177
            Jerry Sawa
            Participant

              Are you able to resolve by stopping/restarting thread?

              I’ve experienced this issue with outbound threads for several systems.  The receiving system is not sending ack/nak msg so timeout occurs.  Cloverleaf will attempt to resend the message until an ack/nak is received.

              Sometimes we have to stop/restart the interface on the receiving system.  Sometimes stopping/restarting Cloverleaf thread resolves the issue.

              For those problem systems, I’ve set up an “AND” alert.

              IF

              1. more than 5 messages queued (waiting to be sent)
              2. and thread is “up” (connected)
              3.  and we haven’t received an inbound msg (the ack/nak) in 10 minutes

              If all these are true, the “AND” alert prestarts the thread.

              • This reply was modified 1 year, 11 months ago by Jerry Sawa.
              • #120181
                Carl Tosi
                Participant

                  Jerry,

                  The issue was resolved after a stop/start of the interface. My team wants to be proactive and get to the issue promptly, (before irate users call and threaten to burn down our houses 🙂    )
                  I’m going to test your AND solution. I never done one, but it seems like a winner.

                  Thanks,
                  Carl Tosi

                • #120183
                  Carl Tosi
                  Participant

                    Jerry,

                    How do you set up an AND alert ? I see the option in the drop down box. How do you  connect two, (or more) , conditions ?

                    thanks,
                    Carl Tosi

                • #120184
                  Jerry Sawa
                  Participant

                    It will be 4 alerts total.  I’ve included an attachment with screen shots.

                    The initial 3 alerts will be used as the “source” for your AND alert.

                     

                    • This reply was modified 1 year, 11 months ago by Jerry Sawa.
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                    • #120188
                      Carl Tosi
                      Participant

                        Thanks for the info Jerry! I will definitely be trying this ou.

                        Carl

                    • #120189
                      Jerry Sawa
                      Participant

                        You’re welcome buddy.  Let me know how it works out for you.

                        One thing though, I’m surprised that the log didn’t show anything.  I would think that you would find something in the log stating “Timed out while awaiting replies on thread. Resending reserved OB Message“.

                      • #120316
                        Jerry Sawa
                        Participant

                          Carl – Did the “and” alert work?

                          • #120320
                            Carl Tosi
                            Participant

                              Jerry,

                              Worked out very well. Thank you for assisting me with this, much appreciated.

                              Carl

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