I’ve followed this discussion with interest, primarily because I am participating in a team to review implementing 24 hour staffing, but also because I am in the 2nd tier oncall rotation.
When I first started here (15 years ago), oncall staff was paid $10 per shift (2nd and 3rd only), regardless of any calls, plus OT for whatever calls were responded to (ohhh the good old days!) About 6 or 7 years ago, all IS staff, with the exception of Night Operators, were made salaried and oncall compensation went away (as well as OT). A small raise ($2.00 per hour) was included when the staff was made salaried. So now, when we’re oncall, there is no compensation whatsoever. We do have an unwritten “comp time” rule that we use if there is an extreme situation during oncall hours (4:30 pm – 8:00 am M-F, all day Sat, Sun)
We have 2 “frontline” oncall: a Technician for hardware issues and an Analyst for Applications (mainly Siemens). Second tier support includes Server, Network, Interfaces, and Physician Services. First shift we have approximately 35 people, no one is 2nd shift and 1 Night Operator on 3rd shift.
Again, I would appreciate any responses on your IS department 24 hour staffing.
