We do not get on-call pay and are subject to being called at any time when on call, and even when not on call (if the on-call person can not fix the problem). Before I came here, there was an on-call policy but it was replaced by a general raise in pay (not that much from what I heard).
As a 24×7 shop, we can be expected to get calls on Sat & Sun, middle of the night but we have solved part of the problem of being called by having documentation for the Computer Operators to review and try to fix the problem. Also, we have an application database, that contains a list of apps, responsible team, etc, and if the app is Critical or Non-critical – we are not called on non-critical – e-mail is sent and analyst on-call checks for problems.
