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Someone I work with here was having the same type of argument with a new vendor who wasn’t supplying the proper MLLP envelope. I just copied the following section (C-23 of Appendix C) out of the HL7 Implementation Guide and suggested she send it to them, asking “why are they claiming to be HL7 compliant if they’re not willing to do this?”:
MINIMAL LOWER LAYER PROTOCOL
C.4.2 Block Format
HL7 messages are enclosed by special characters to form a block. The format is as follows:
dddd = Data (variable number of bytes) This is the HL7 data content of the block. The data can contain any displayable ASCII characters and the carriage return character,