At CDH, we have access to most of the start/stop processes of interfaces on remote systems. There are few that we don’t, some we just won’t touch because of complexity with multiple servers involved (like Dictaphone). Some of the basic reasons why we don’t handle some is that we cannot get to those servers via remote. For example, Pyxis won’t allow us access to their error logs via remote. I have asked several times. No matter, we call support. And when we are asked as to why it took so long, we give them the painful answer.
It is my opinion that IS should become as self-suficient as possible because this decreases “wait” time getting the problem solved. I’m sure we have all experienced a 5 minute problem taking 2 hours or more to get fixed.
Keep operating the way you do, document, if possible, the amout of wait time to get something fixed, and, if you are lucky, your environment will change for the better when they see how much better they can become.
