I am not sure I would call it misuse. I would recommend that since 99% of the time the any issue of a downed interface on the application side gets a ticket openedd to the cloverleaf resource. Thye in fact are not the ones that can effect the fix. I would put your documentation in place to clearly indicate where the problem is based on the symptom and take it one step further to either have an operations staff member step throught a quick procedure of resetting the Apps interface or clearly direct the trouble ticket to the application analyst on call and not the Cloverleaf resource indicating what specifically needs to be reset. This keeps the call volume dwon for the Cloverleaf or any other engine staff and generally bring a quicker resolution to the problem.
