We also solely use a web-based monitoring solution. Due to the number of interfaces we have we do not actively monitor, instead we rely on alerts to notify us of situations and view them through the web front-end. Currently, we use Quovadx’s Global Monitor for general information and an in-house developed web application to handle more complex issues.
The web-based solution was important for us since we have a large support group that is not Cloverleaf trained which provides our level 1 support. Additionally, this removed the gui installation requirement for these users.
thanks,
Jonathan
