Verizon carriers not receiving text alerts

This topic has 5 replies, 4 voices, and was last updated 6 years, 1 month ago by Debbie Davis.

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October 26, 2018 at 7:38 pm #55821
Carl Tosi
Participant
Up until last week, I set up the alerts to where they would send a text message out to a cell number whenever one of the threads went down. It was brought to my attention today that the alerts are not sending messages out to anyone who has Verizon as their carrier. I googled to see if Verizon had changed their format, (I didn’t find anything that said they had). Other carriers still work well. Has anyone ran across this issue before?

Thanks,

Carl Tosi
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- October 26, 2018 at 8:24 pm #86599
  Debbie Davis
  Participant
  What we discovered with new phones is that Verizon is no longer supporting text @vtext.com and are promoting their Enterprise Messaging Acess Gateway solution. Contact Verizon for quote
- October 26, 2018 at 8:31 pm #86600
  Carl Tosi
  Participant
  Thank you. I wish Verizon would have said something about this to it’s customers.
  
  Carl T
- October 29, 2018 at 11:28 am #86601
  Arslan Khan
  Participant
  We use verizon carrier and texts to @vtext are working just fine (for now). You can also try @vzwpix.com to see whether this works.
  
  Thanks.
- October 30, 2018 at 3:10 pm #86602
  Donna Bailey
  Participant
  I am still getting my vtext.com texts…..
  
  Is it just with new phones there is an issue?
  
  Donna
  
  Donna Bailey
  Tele: 315-729-3805
  dbailey@microstar.health
  Micro Star Inc.
- October 31, 2018 at 10:59 pm #86603
  Debbie Davis
  Participant
  Donna – we only noticed it with new phones but proactively went with their Enterprise solution as Verizon indicated to us that texting as we were using it would not be supported at some point. We depend on text alerts for many things.
  
  Deb
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