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Testing Tool: TPS, no output – using on a virtual machine

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  • April 7, 2016 at 5:18 pm #55045
    Kristin Rohr
    Participant

      Hi,

      I have Cloverleaf 6.0.2.0P installed on a virtual Windows 7 instance.  I am attempting to use the testing tool, but can’t get past the “Please wait … Command output:” and the tcl code doesn’t execute.  I have ruled out the tcl code, because it tests wonderfully on my Windows 7 PC, just not on the virtual.  My co-worker has a similar vm set up and also is unable to use the testing tool.  Has anyone had any luck using the testing tool gui on a virtual workstation?  All other Cloverleaf features appear to work on the VM, other than the testing tool.  

      Thanks for any insight/assistance!

      Kristin

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      • April 11, 2016 at 7:28 pm #83880
        Max Drown (Infor)
        Keymaster

          Try disabling Windows Firewall.

          -- Max Drown (Infor)

        • April 13, 2016 at 4:24 pm #83881
          Diana de Bruin
          Participant

            I have a slightly different recurring problem.

            I use the IDE on my PC to connect to my cloverleaf 6.0.2 (vmware) server.

            I regularly don’t receive output when using the testing tool.

            When that happens I start the IDE on the vmware server and redo the test. On the server I never have problems getting the output from the testing tool.

            Diana

            LUMC -Leiden University Medical Centre
            The Netherlands

          • April 13, 2016 at 4:28 pm #83882
            Max Drown (Infor)
            Keymaster

              Your firewall(s) is blocking the testing tool traffic.

              -- Max Drown (Infor)

            • April 13, 2016 at 9:50 pm #83883
              Robert Milfajt
              Participant

                We had problem when we moved servers to new data center and found network had rules about traffic within our network.  So besides firewall, there may be network rules preventing bidirectional traffic between the subnet where your workstation is located and where the server is running.

                Hope this helps,

                Robert Milfajt
                Northwestern Medicine
                Chicago, IL

              • May 10, 2016 at 1:29 pm #83884
                Kristin Rohr
                Participant

                  Thank you for the replies.  Sorry I didn’t respond sooner – notifications were off.  

                  I have tried turning off the firewall, it didn’t fix the problem.  Also, it works fine from another workstation in my office, so I don’t think the network has anything to do with it since I’m on the same subnet with both.  I was wondering if there was something specific to running on a virtual machine that would be causing this issue?  Has anyone successfully used a VM for the Cloverleaf client and been able to use the testing tool?  I realize I have work arounds, but it would be nice to get this working on the VM.  

                  Thank you again for the replies.

                • May 10, 2016 at 7:06 pm #83885
                  Max Drown (Infor)
                  Keymaster

                    Are the other workstations where the testing tool is working also VMs and on the same network?

                    -- Max Drown (Infor)

                  • May 10, 2016 at 7:33 pm #83886
                    Kristin Rohr
                    Participant

                      The workstation that the testing tool works on is not a VM, and we have two VM’s that it doesn’t work on.  Same network for all.  Also, all are Windows 7.  

                      Thank you.

                    • May 10, 2016 at 7:36 pm #83887
                      Max Drown (Infor)
                      Keymaster

                        I’m 80% sure there’s a firewall or routing problem. You’ll have to keep digging to find out for sure. Remember that there can be multiple layers of firewalls: the local machine may have a firewall, the VM infrastructure may have a firewall, the network, etc. Because of the way the Testing Tool works, it is very common to have this problem when a firewall is involved.

                        -- Max Drown (Infor)

                      • May 10, 2016 at 7:38 pm #83888
                        Kristin Rohr
                        Participant

                          I’ll keep digging on the firewall route.  Thank you!  I’ll let you know if I find a solution.

                        • July 18, 2016 at 6:44 pm #83889
                          Steve Williams
                          Participant

                            Kristin,

                          • July 18, 2016 at 6:49 pm #83890
                            Kristin Rohr
                            Participant

                              No resolution yet.  I’ve tried many different things with the firewall and antivirus settings, and nothing seems to be the magic setting.  I’ve been using a non-VM Windows 7 machine and it works just great.  If anything new pops up, I will be sure to add the resolution.  

                              Thank you!

                            • July 18, 2016 at 6:55 pm #83891
                              Kristin Rohr
                              Participant

                                Steve Williams wrote:

                                Kristin,

                              • July 18, 2016 at 7:13 pm #83892
                                Max Drown (Infor)
                                Keymaster

                                  Try a bridged adapter instead of NAT. And make sure you disabled the Windows Firewall on the VM.

                                  -- Max Drown (Infor)

                                • July 18, 2016 at 7:21 pm #83893
                                  Kristin Rohr
                                  Participant

                                    Max Drown wrote:

                                    Try a bridged adapter instead of NAT. And make sure you disabled the Windows Firewall on the VM.

                                    I’ve tried that as well, same result.

                                  • September 13, 2016 at 11:01 pm #83894
                                    Steve Williams
                                    Participant

                                      I also tried that and got the same results (work it does not). To add some additional info to this thread, when I’m on the local network, the testing tool does not work/respond (the GUI eventually times out). When I’m remote and connect via VPN, the test tool works some of the time, it’s hit or miss.

                                      Running Win 7 Pro in a VMware virtual machine on a Win10 Pro hosting Dell laptop E7440.  

                                      I try running the GUI from Win10 native in a week or so when I have some “play time.”

                                    • April 26, 2018 at 3:16 pm #83895
                                      Joe Grathoff
                                      Participant

                                        V5.8.   Incase someone has a problem related to the testing tool not responding and you’re using HL7 V2 message with Base64 embedded PDF, it can make the Testing tool not respond.  I removed the last segment containing Base64 and then ran the testing tool from the command line by copying the command to issue.

                                      • April 26, 2018 at 9:49 pm #83896
                                        Jeff Anderson
                                        Participant

                                          I’ve had this happen when working from home via a VPN connection. I haven’t resolved it, but you can copy/paste the command from the testing tool into a command window and at least get the results on the screen. Hope this helps.

                                        • May 7, 2018 at 2:58 pm #83897
                                          bill whatley
                                          Participant

                                            Hi All,

                                            I’ve also had this problem.  Max D. has posted about setting up for firewalls (version 5.8.5 and later).  See any post by Max or check out https://usspvlclovertch2.infor.com/viewtopic.php?t=6908

                                          • May 7, 2018 at 5:31 pm #83898
                                            Steve Williams
                                            Participant

                                              I still run into this issue from time to time. The latest incarnation occurred just last week for me and several members of my team. We are running CL v6.1.3 on Windows Server 2012 and on the local area network. I’ve looked into firewall setting impacting this issue before and never found a solid solution. The issue does not seem to be consistent and almost impossible to reproduce on demand.

                                              The work around that always seems to works is to run the desired testing command via command line (Windows) or via telnet (Unix). It does not happen often, but it can be frustrating when it does happen. For less seasoned Cloverleaf users, the skills of using a command line to run testing may be underdeveloped. Which leads to more frustration.

                                            • July 13, 2018 at 10:19 pm #83899
                                              bill whatley
                                              Participant

                                                Well, funny timing.  I just went through this on Windows 10 VM with CIS 6.

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