Thread turning off turns whole process off

This topic has 6 replies, 4 voices, and was last updated 9 years, 10 months ago by Scott Caldwell.

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November 5, 2014 at 1:40 pm #54451

Kevin Crist
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We are having issues that when we restart a thread the whole process that thread is in goes down and takes all other threads with it. Is this a setting somewhere? i have never seen this. We are on 6.0.1. We also noticed that if we stop the vendor side to where we are disconnected to the thread, the whole process still goes down. Any ideas?

thanks.
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- November 5, 2014 at 2:38 pm #81532
  
  James Cobane
  Participant
  
  Is the associated process panicking? You may have an issue with some proc or configuration on that thread.
  
  Jim Cobane
  
  Henry Ford Health
- November 5, 2014 at 3:17 pm #81533
  
  Kevin Crist
  Participant
  
  No panics. No errors. It acts as if the process was right clicked and turned off. Will start quickly one restarted, no delay. It does seem specific to one site that i have noticed and it is different threads in different processes. This is the site that contains all our embedded pdf feeds that are large so i am not sure if that has anything to do with it or not.
- November 5, 2014 at 3:43 pm #81534
  
  James Cobane
  Participant
  
  Strange. Do you have any alerts configured that might be executing a shutdown of the process if a particulart thread goes down? Probably not, but… Does the process log show the shutdown command being issued?
  
  Jim Cobane
  
  Henry Ford Health
- November 5, 2014 at 4:26 pm #81535
  
  Steve Williams
  Participant
  
  This is a case where you should turn on engine output (Enable All) and reproduce the conditions causing the process to stop. If it’s not a panic, the EO will point you in the right direction.
- November 5, 2014 at 4:28 pm #81536
  
  Kevin Crist
  Participant
  
  Thanks guys, i will do some digging and let you know what i can find out.
- November 11, 2014 at 11:57 pm #81537
  
  Scott Caldwell
  Participant
  
  Our previous version of CL would do that if there were messages in State 14 in the process when I went to restart it.
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Thread turning off turns whole process off

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