Clovertech

View Sites Lost

› Clovertech Forums › Read Only Archives › Global Monitor › Global Monitor › View Sites Lost

  • Creator
    Topic
  • August 1, 2014 at 2:55 pm #54328
    Bob Richardson
    Participant

      Running Global Monitor 6.0.1 on Windows Server 2008 64 bit no service packs.  200 GB of disk – only 2% consumed.  No other applications running with GM.  Server is virtualized.

      Problem:  All sites for every view defined per user disappeared along with their configured aliases and SMAT indexing settings.

      Examined the stdout log files – nothing suspicious found.

      Incident logged with INFOR support – pending response.

      First suspect:  security software interference.

      Did anyone experience this problem with their Global Monitor?

      Did you determine root cause and implement preventative measures?

      Thanks.

    • Creator
      Topic
    Viewing 0 reply threads
    • Author
      Replies
      • August 4, 2014 at 2:17 pm #81027
        Bob Richardson
        Participant

          Greetings,

          Update:  after doing a WebEx with INFOR support, we determined that our problems were similar to a reported incident from another customer running an earlier version of Global Monitor.

          Cause:  too many processes in a site where the GM was unable to refresh its site statistics for a view and timed out.  Had a default behavior of deleting all the sites in the views BEFORE refreshing the sites.  As it timed out the refresh step did not occur.  Bug in 6.0.1.

          Fix: apply patch 6.0.2 or upgrade to latest release – 6.0.4 as of this post.

          Fix included.  Basically, default behavior is modified to NOT DELETE the sties if a refresh fails.

          I hope this helps others out there who experience this problem.

      • Author
        Replies
      Viewing 0 reply threads
      • The forum ‘Global Monitor’ is closed to new topics and replies.