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problem with alert

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  • April 18, 2014 at 4:16 pm #54164
    Kevin Scantlan
    Participant

      Running CL 5.8.5  .  I have an thread status for OPENING alert for an outbound thread set to run 7-21 hours Monday to Friday.  The threshhold is for 10 minutes.

      I received an alert at 7:00 am this morning.   Yet when I look in the process log, it shows that the interface dropped at 6:59, clearly not a full 10 minutes.  But yet it triggered.  

      Any clue to what’s happening?

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      • April 18, 2014 at 4:56 pm #80409
        James Cobane
        Participant

          I suspect that because the thread was ‘Opening’ when the alert schedule kicked in, and thus no intial timer set when the condition started, this caused the alert to trigger.

        • April 18, 2014 at 7:02 pm #80410
          Kevin Scantlan
          Participant

            If that’s the case, then it’s really a false alert, since it was really not in an OPENING state for the 10 minutes.  That also means for any alert that’s not 7 by 24, there is a time when the alert Window opens and it could be in the state that it’s checking for, just not for the duration.

            That’s a problem.

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