Email Alerts – Simply no sending email

I’ll explain all I know…

We are on 5.7R2

The Svr : Red Hat Enterprise (Tikanga)

We recently brought CL support in house. Prior to this move, from 3rd party vendor support, email alerts worked well.

The email alerts have been configured like so:

Alert Action : exec

Command : echo -e “Customer: ourSite

Cloverleaf Site: ourSide

Alert Message: %A” | mail -s ‘%N’ OurEmail@here.org -c aCCEmail@here.org

These alerts worked well, until we cut connections with the other vendor.

I am no Linux admin, so addressing internal Linux OS mail settings is not what I want to tackle first. – but, I am willing to look into this.

My steps at attempted resolution:

1) Used Site options, Alert Configuration, changed IP to our SMTP – test email works.

2) Changed Alert Action to email, paired with notify. I use notify and alert log to verify that alert is firing – I can see email action in alert log.

4) have confirmed SMTP settings in the ‘advanced’ section of alert confirguation.

3) Made a new Alert File – Configured CL to use specific newalertfile.alrt

Recap :

I want to use the CL mail app. by using ‘Alert Action : email’

When use Site Pref – Alert Config – Test email is success.

When use email alert action on thread – trigger alert – email does not send; though alert action email is triggered b/c the alert log shows an entry..

A note : this is an old site – i feel the original owner, used exec b/c email alert action was not available in prior versions of CL.