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Issue with Port Hung Up in Interface

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  • May 16, 2013 at 6:01 pm #53657
    Chris Wethey
    Participant

      We are connected with a third party and we are finding that the Port in the interface has to be restarted to re-establish a connection to the third party.  The interface is showing UP but the third party is trying to send to our interface.  We cannot check the activity due to no experience with the background of the interface.  The Auto-Reconnect is set to 5 not sure if we have to change another configuration.  Any help would be greatly appreciated.

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      • May 16, 2013 at 6:20 pm #78478
        James Cobane
        Participant

          I suspect the sending system may not be fully tearing down the connection when they disconnect (thus Cloverleaf still shows up), and then they try to open another connection.

        • May 17, 2013 at 2:21 pm #78479
          Brandon Grudt
          Participant

            What do the port statuses on each of the servers say?  I use currports as it makes it easy to tell which ports are doing what.  Are you able to receive a single message, then it stops, or is it not connecting at all?  Is this using a VPN?  Is this a feed that has been working until recently?  Could they be not receiving or rejecting your ack?

          • May 20, 2013 at 3:41 pm #78480
            Luke Anderson
            Participant

              We have this problem with a couple of vendors that send to our Cloverleaf.  I installed an auto-bounce with the inactivity alert for these threads and that has taken care of the problem.  I usually set these up so the auto-bounce happens after 1 or 2 hours of inactivity.

            • May 21, 2013 at 3:28 pm #78481
              Chris Wethey
              Participant

                Luke, We have a cron job within the Linux server that performs a PRESTART process but does not seem to be working the way that the other jobs we have to shut off the feed to FTP a file out.  What is the name of the program that you are using to auto bounce and is it linux friendly.  Thanks

                Chris

              • May 22, 2013 at 4:25 pm #78482
                Luke Anderson
                Participant

                  Our alert calls a bat file and sends three parameters in the call as below via an exec type action in the alert:

                  @echo off

                  REM arguments used:  %1  %2  %3

                  REM  1% = process name

                  REM  2% = thread name

                  REM  3% = site name

                  f:

                  cd healthvisioncis5.8integratorbin

                  call setroot f:healthvisioncis5.8integrator %3

                  hcicmd -p %1 -c “%2 pstop”

                  REM Wait for 5 seconds before re-starting thread

                  ping -n 5 localhost > NUL

                  hcicmd -p %1 -c “%2 pstart”

                  exit

                  We are a Window shop so I don’t know if this would work on a Linux box.

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