Connection issues sending result messages

This topic has 2 replies, 2 voices, and was last updated 12 years, 9 months ago by Joseph Paquette.

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January 23, 2012 at 7:17 pm #52902

Joseph Paquette
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Hello,

I have a system that we are sending standard HL7 result messages too. Every once and a while I get an error in my outbound.err,

01/21/2012 00:36:50 [pdl :PDL :ERR /0:his_eg_output] read returned error 0 (No error)

01/21/2012 00:36:50 [pdl :PDL :ERR /0:his_eg_output] PDL signaled exception: code 1, msg device error (remote side probably shut down)

Seems that the receiving system doesn’t loose the connection, on their end they just stop receiving messages and do not notice that we are no longer connected. My thread goes to opening, have the system configured to restart in the event of a loss of connection. Wondering if I went to options in the Net Config, chose client options, advanced and changed the timeout there to a higher number. The receiving system is not under my direct control and have to request that someone restart it when this occurs. Just looking to see if there is anything I can do from the client side of things to help.
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- January 24, 2012 at 1:18 pm #75846
  
  Daniel Lee
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  Is the receiving system on your network or is there a firewall between your outbound thread and the receiving system? I’ve seen issues like this before where the problem isn’t with Cloverleaf or the listening system but is instead with a timeout in the firewall.
- January 24, 2012 at 1:25 pm #75847
  
  Joseph Paquette
  Participant
  
  Hello,
  
  Thanks, there are more than one firewall that we jump through, will have the networking team look into the timeouts on the firewalls between systems.
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