No Subject or Message in Alert email

This topic has 3 replies, 4 voices, and was last updated 5 years, 9 months ago by Carol Gross.

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January 19, 2012 at 8:35 pm #52898

Carol Peterson
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I have an alert set up so when a thread goes down, we get a email message.
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- March 14, 2014 at 1:20 pm #75833
  
  Richard Hinson
  Participant
  
  I recognize that you posted this two years ago, and I hope that you found a solution.
  
  Since then I had the same problem and was wondering what the heck was going on, and I don’t think anyone had solved it.
  
  One of the threads that we were getting alerts for was removed but yet the alert remained “alerting” on that thread. Once I removed those old thread remnants from the alerts the emails ceased.
- May 2, 2014 at 7:29 pm #75834
  
  Tim Jipson
  Participant
  
  Richard, I think your issue is different from Carol’s. My 1st thought is that you should check for a ghost process.
  
  Code: ps -ef|grep hciengine|grep $threadname
  
  Carol, Granted this is a very old issue but you should post your email code.
  
  Tim J.
- December 4, 2018 at 8:01 pm #75835
  
  Carol Gross
  Participant
  
  Is it just “Carols” who have this issue?
  
  I have had a few instances where an alert fires correctly for a time (months), then suddenly sends an email with a blank subject line and message.
  
  I have tried deleting and rebuilding, which worked once, but have not been able to get an alert to work again.
  
  Did anyone have a solution for this?
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