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search feature on Clovertech

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  • January 29, 2010 at 9:44 pm #51539
    Anand Raghavan
    Participant

      Is it me or does everyone else experience this:

      When I search on the CloverTech forums, I never get a good listing.  For example, I search for “Basic Security” and the first ten hits are utterly useless.  BTW, I tried all the options (use one word or all words).

      I guess this is not high on my complaint list as I like the CloverTech forums and the info that both HealthVision and the other users provide.  

      When I am looking for stuff in a hurry, I can never seem to get a good hit for any search term that I use.

      I would appreciate any info or pointers.

      Thanks,

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      • February 1, 2010 at 3:39 am #70705
        Max Drown (Infor)
        Keymaster

          Hint #1, don’t double post. Now when someone searches for ‘basic security’, your two posts show up first. 😀

          I search by typing in my search terms and then choosing the ‘Search for all terms’ check box.

          Here’s what I see …

          -- Max Drown (Infor)

        • February 1, 2010 at 3:42 am #70706
          Max Drown (Infor)
          Keymaster

            You can further narrow your search by picking a forum, telling it to search only titles, etc. From my experience, the Clovertech search works the same as every other forum I’ve been a part of. If you can’t find what you need on Clovertech try posting a new thread with your question or send an email to techsupport@healthvision.com. Those guys and gals are amazing!

            -- Max Drown (Infor)

          • February 1, 2010 at 4:31 pm #70707
            Anand Raghavan
            Participant

              Thanks Max!

              Their techsupport has always been amazing.  I have called them at odd hours in the night and they have gotten back to me in less than 30 minutes.

              It is nice to talk to a real person in this day and age of IVR (interactive voice response) systems.

            • February 1, 2010 at 6:04 pm #70708
              Tom Rioux
              Participant

                It still doesn’t address the fact that the search feature, while it may be working as designed, could use some enhancement.   If I were to type in “Basic Security”, it will give me all listings with either of those words in the posts.

                It would be nice (and I think this was asked for at the users conference), if the Clovertech search could act more like Google search.  That way you could type in “Basic Security” as a phrase and get those posts listed first that match the exact phrase.

                Tom Rioux

              • February 1, 2010 at 6:25 pm #70709
                Max Drown (Infor)
                Keymaster

                  We are working on updating the forum software to the lastest version. That feature may have been added. I’ll check asap and let you know.

                  -- Max Drown (Infor)

                • February 1, 2010 at 7:57 pm #70710
                  Russ Ross
                  Participant

                    Max I too have found the clovertech search capability sub par at best.

                    In addition to not having any luck at serching multiple words, I’ve found clovertech search is allergic to certain characters like underscores.

                    It would also be nice to allow the output of one search be used as the input to another search.

                    Granted I might not know how to completely use clovertech search effectively but I don’t seem to be able to get at things all that easy if at all when using the clovertech search.

                    It would be helpful to start if I could type in any string of any characters and have it find them like you can do in a typical text editor.

                    Russ Ross
                    RussRoss318@gmail.com

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