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I am having a problem with RTIFF connections dropping

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  • December 15, 2009 at 7:05 pm #51427
    mike brown
    Participant

      Has anyone came across or addressed the issue when a RTIF (CLNK) SNA looses a connection and is unknown to

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      • December 18, 2009 at 4:16 pm #70243
        Russ Ross
        Participant

          We have similar experience because operations takes down the RTIF on the mainframe side and doesn’t always follow the procedures to recycle the cloverleaf side.

          I don’t have a good solutoin because my quick fix has been good enough.

          I schedule via cron to recycle the RTIF interfaces after the scheduled downtime that always occurs on Saturday nights at the same time window.

          I also have que depth alerts to recycle the outbound RTIF threads but those can be slow to get triggered on a Saturday night.

          Russ Ross
          RussRoss318@gmail.com

        • December 18, 2009 at 9:18 pm #70244
          mike brown
          Participant

            Thanks Russ

            We have the same steps in place as you do currently.

            We have the alerts from GM, also the GUI HL7 Alerts if a RTIF thread has been down for 15 secs to page the on call and email the rest of team and management.

            Anyone else with some sort of solution that can help Russ and myself with this issue.

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