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Remote Desktop – GUI Unbearably Slow

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  • July 16, 2007 at 2:36 pm #49406
    Max Drown (Infor)
    Keymaster

      What would cause the 5.2.1 GUI’s (and possibly 5.4 and 5.5) to be extremely slow while running them on a Remote Desktop Connection/VPN session?

      -- Max Drown (Infor)

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      • July 16, 2007 at 7:48 pm #61822
        Jim Kosloskey
        Participant

          Max,

          It could be the VPN itself.

          I work almost exclusively via VPN and when they make a bad adjustment, I can certainly tell.

          Also, if the VPN is just being rolled out it may be they cannot keep the capacity up with the demand.

          There are also some settings on the Cloverleaf(R) client (I don’t recall the settings but most of them have been discussed on this forum) which can have an effect on the GUIs. In particular I recall there is a setting which determines if log files are pre loaded or are just referenced when called for – I think that is correct.

          Jim Kosloskey

          email: jim.kosloskey@jim-kosloskey.com 29+ years Cloverleaf, 59 years IT - old fart.

        • July 16, 2007 at 7:51 pm #61823
          Max Drown (Infor)
          Keymaster

            Evey other piece of software I use runs well on the RDC/VPN connection. Its just the Cloverleaf GUI’s that run so slow. I mean so slow that it’s literally click wait a few minutes, click wait, etc.

            -- Max Drown (Infor)

          • July 16, 2007 at 8:57 pm #61824
            Rick Brown
            Participant

              Since you are 5.2.1 you may try adding the following in your client.ini on the PC that runs the client.

              I believe the file is located in the c:quovadxqdx5.2.1integratorclient directory.

              [general]

              netmon_auto_load_logs=false

              This is the setting that Jim is referring to.  In 5.4 and above I believe this is set to off by default.

            • July 17, 2007 at 2:53 pm #61825
              Russ Ross
              Participant

                http://www.speakeasy.net/speedtest/” class=”bbcode_url”>http://www.speakeasy.net/speedtest/

                If your speeds are at least 1.5 M both ways then let’s get together and I will have you try launching the IDE on my desktop at work using remote desktop via the VPN to see if it is sluggish for you.

                Russ Ross
                RussRoss318@gmail.com

              • July 17, 2007 at 5:33 pm #61826
                Max Drown (Infor)
                Keymaster

                  Russ, I have an 8mb/1mb cable modem (1mb upload) which is a relatively fast connection. I do not experience slowness on any other application running on my RDC including applications likes Mozilla Firefox, Microsoft Word, putty, Groupwise, etc.

                  I took the same approach as you in installing the client locally on my PC at home. However, when working in the client I lose site of my RDC, so I miss out on email and messenger messages (which is not always a bad thing 🙂.

                  -- Max Drown (Infor)

                • July 18, 2007 at 11:46 am #61827
                  Bob Richardson
                  Participant

                    Greetings,

                    Folks, we have a formal case assigned to us from Quovadx to speed up the IDE in general – the actual number alludes me at the moment.  We too suffer the indiginities of dead slow or near impossible response over VPN.

                    Ok… what we did was create a crude VB (visual basic) wrapper that invokes the “unsupported” guis in folder C:quovadxqdx5.3integratorclguibinunsupported (we are running Integrator 5.3).

                    This works fine – crude but effective.  We load this vb.exe on our home PCs and company laptops/PCs.

                    Enjoy.

                  • July 18, 2007 at 3:57 pm #61828
                    Joe Halbrook
                    Participant

                      Bob, what does the VB wrapper buy you?

                    • July 19, 2007 at 11:42 am #61829
                      Bob Richardson
                      Participant

                        Greetings,

                        The VB wrapper groups the unsupported modules into a simple

                        executable shell that we can port around (like to our home PCs).

                        It organizes those modules that we use and without having to navigate to the folder.  Granted: we lose the behind the scenes shared memory, that is, you fire up say the translate gui but when going to the tester gui you must populate all of the normally given fields like translate name.  Each gui is standalone here.

                        But then response is fast – even over our VPN.

                        I will ask our group about sharing this VB guy if anyone is interested in giving it a workout.  Let me know.

                        I hope this answers your question.

                        Thanks.

                      • July 19, 2007 at 12:03 pm #61830
                        Scott Lee
                        Participant

                          I use the unsupported hcinetconfig.exe sometimes to copy threads from one site to another.  I used to be able to do that in 3.8.1 but in 5.5 I seem to have lost that ability in the IDE.  

                          Interesting that you are using it to speed up work over the VPN.  I will try that also.

                          Have you had any trouble with the unsupported apps not releasing the lock on the netconfig?  Whenever I use it, the next time I open that site wth either the unsupported version or the IDE, it tells me that I already have it locked and asks me if I want to break the lock.  Breaking the lock seems to have no ill affects… I was just wondering if others see the same issue.

                          Scott

                        • July 19, 2007 at 12:13 pm #61831
                          Bob Richardson
                          Participant

                            Scott and other folks,

                            We have the same experience in that locks are left when the gui session ends.  Usually it seems to be an issue when our sessions end without a clean shutdown.  Our shop has a policy of shutting down our PCs for weekly maintenance – if people leave their guis running and leave for the day, a common practice here, then those gui sessions are dropped abruptly.

                            Short answer:  yes we experience lock problems too.

                            Enjoy.

                          • July 19, 2007 at 1:04 pm #61832
                            Max Drown (Infor)
                            Keymaster

                              Joe and I would be interested in trying the vb wrapper.

                              -- Max Drown (Infor)

                            • July 19, 2007 at 3:12 pm #61833
                              Russ Ross
                              Participant

                                I was aware of the unsupported GUI’s as an alternative way to get work done if need be.

                                It had been so long since I used them I had almost forgotten about them.

                                I did a test at work today by running hciaccess& in an X-term on our Cloverleaf test server.

                                I was able to use the IDE like I would from my desktop PC, with the main difference being I was running if from within an X-window environment like we did back in the 3.5.5 days and earlier.

                                The next step will be for me to do this same test from home using the VPN to seee how responsive it is when coming through our VPN.

                                I expect not to see the slowness since my X-windows runs reasonably fast from home via the VPN.

                                Having said that, I believe I had been told that it is not a good idea to run the client and server on the same machine at the same time.

                                Does anyone recall having heard anything along those lines.

                                Russ Ross
                                RussRoss318@gmail.com

                              • July 19, 2007 at 3:24 pm #61834
                                Russ Ross
                                Participant

                                  I also did another test by creating a shourtcut to my desktop folder

                                  C:quovadxqdx5.2integratorclguibinunsupported

                                  then double clicking on one of utilities of choice to launch it like

                                  hcinetmonitor.exe

                                  and that seemed to launch the GUI netmonitor without needing a VB wrapper.

                                  I will also test this from home via the VPN to see if the unsupported GUI’s is more responsive while using remote desktop via VPN.

                                  I’m hopefull I will see a noticeable improvement in the responsiveness as seen by other clovertech posters.

                                  PS:  I too see bogus IDE lock messages so often even with the supported GUI I don’t even consider the warnings of any use.  I agree that the bogus warnings need to be eliminated so we can quit ignoring them and know they are real.

                                  Russ Ross
                                  RussRoss318@gmail.com

                                • July 19, 2007 at 3:39 pm #61835
                                  Bob Richardson
                                  Participant

                                    Greetings,

                                    Just to refresh here:  the VB wrapper is just a convenience.  No problems in doing a shortcut to the unsupported.  However, we do remote desktop via VPN and there is a significant drag in running the guis.

                                    I use remote desktop mostly to get to my shared folders, Outlook mail,

                                    and other apps that are work based only (not on my home PC).

                                    Running the unsupported guis (whether wrapper or no) from my home PC strictly over our VPN is fast indeed.

                                    And yes I do recall caveats about running the client on the host:  something about being a core hog for resources which we experienced back on 3.8.1P Rev4.

                                    Have fun.

                                    BobR

                                  • April 22, 2008 at 5:04 pm #61836
                                    Bob Moriarty
                                    Participant

                                      We had unacceptable GUI slowness after moving our Test machine from Jacksonville to Rochester, MN. No VPN involved here, just a WAN.

                                      The eventual solution was to run the client on a Citrix server in Rochester. GUI performance is quite snappy now. I think Citrix is much more bandwidth efficient than Java. (But I never counted, timed nor measured the size of the packets before or after.)

                                    • April 25, 2008 at 3:15 pm #61837
                                      Kevin Kinnell
                                      Participant

                                        The remote gui is essentially useless to us–I use a set of interactive-tcl procs and hcicmd to get things done remotely.  Normally I’m not trying to work on a thread configuration unless I have a fast X connection to the server anyway.

                                        There’s a lot to be said for a text-only interface: mainly “boy oh boy is it fast.”

                                        Code:


                                        tcl [~] ploop [kk::threadsWith ERRORCNT != 0]
                                        hmi_ob 3
                                        connect_adt_ob 1
                                        tcl [~] shw hmi_ob

                                        Fri Apr 25 10:18:06 CDT 2008

                                        [— hmi_ob — – – – – – – – – – -]
                                               ALIVE : True
                                         LASTEXTRACT : Fri Apr 25 10:18:02 CDT 2008
                                          LASTUPDATE : Fri Apr 25 10:17:58 CDT 2008
                                               START : Fri Apr 11 14:58:11 CDT 2008
                                             PSTATUS : up
                                           PLASTREAD : Fri Apr 25 10:17:52 CDT 2008
                                          PLASTWRITE : Fri Apr 25 10:17:52 CDT 2008
                                            ERRORCNT : 3
                                              MSGSIN : 1888
                                             MSGSOUT : 1888
                                             BYTESIN : 258019
                                            BYTESOUT : 2390547
                                           OBLATENCY : 2574.987
                                          TOTLATENCY : 3253.883
                                         INTERTHREAD :
                                                     NAME : icc_rad_ib
                                                    NRCVD : 13
                                                  TIMEONQ : 4.898
                                               TOTLATENCY : 12.031
                                        —
                                                     NAME : plus_ib
                                                    NRCVD : 1775
                                                  TIMEONQ : 2006.119
                                               TOTLATENCY : 3190.037
                                        —
                                                     NAME : misys_es_ib
                                                    NRCVD : 100
                                                  TIMEONQ : 21.749
                                               TOTLATENCY : 51.815


                                        *>bang!<*  I'm in, I looked, I'm out.  Even if the gui was pretty fast it I'd still be waiting.

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