SMAT DB not saving messages

This topic has 2 replies, 2 voices, and was last updated 4 years, 9 months ago by Matthew Brophy.

Creator

Topic
January 7, 2020 at 12:22 pm #114608
Matthew Brophy
Participant
Using SMAT DB on v6.1. We have encountered some instances where SMAT is enabled, the file name is defined, but no messages exist in the SMAT DB.
- There are no messages erroring
- There is a good volume of messages hitting this process / threads.
- The process log is clean with no warnings/errors
- We are only using 20% of total space partitioned for the site (no issues preventing writes to the disk)
- To troubleshoot, I have renamed the process and did a site cleanup (dbinit), still no luck
Any ideas?
Creator

Topic

Viewing 1 reply thread

Author

Replies
- January 8, 2020 at 2:54 am #114620
  
  Charlie Bursell
  Participant
  
  You need to contact Support so they can get in and take a look.
- January 8, 2020 at 12:42 pm #114636
  
  Matthew Brophy
  Participant
  
  UPDATE: this was caused by user error.
  
  This process was created to SMAT inbound messages from an external system. It was setup to receive then split to SMAT threads based on message type. Consequently, those are outbound threads. We were SMATing on the inbound message (on an outbound thread).
  
  No issues with expected SMAT behavior.
Author

Replies

Viewing 1 reply thread

You must be logged in to reply to this topic.